Shipping policy

Shipping & Delivery Disclaimer (IMM Intense Motorsports Maui)

Effective Date: 10/1/2025

By placing an order on our website, you agree to the shipping terms below.

Order Processing

  • Processing time: Most in-stock items ship within 1–3 business days after payment clears.

  • Verification: Orders may be delayed by address/AVS verification, fraud checks, or if additional info is needed.

  • Backorders/Preorders: We’ll email ETA updates. You may cancel prior to shipment unless the item is special-order (see below).

Shipping Methods & Carriers

  • We use major carriers (UPS, FedEx, USPS) and LTL/freight for oversized items.

  • Carrier selection is at IMM’s discretion based on size, weight, and destination.

  • A signature may be required for high-value orders and any freight delivery.

Tracking & Delivery

  • Tracking is emailed when your order ships.

  • Delivery estimates are not guarantees and may be impacted by weather, carrier delays, holidays, or events outside our control.

  • If the carrier marks an order Delivered but you can’t locate it, notify the carrier and contact us within 24 hours so we can help start a trace.

Freight / Oversized Shipments

  • Freight orders deliver curbside only (no inside delivery or removal of packaging unless arranged in advance for a fee).

  • Inspect before signing: Note any damage/shortage on the Bill of Lading and take photos. Refuse only if severely damaged. Missing documentation may void damage claims.

Damage, Loss & Claims

  • Please inspect packages upon arrival. Report shipping damage or missing items to us within 48 hours with photos of the outer box, label, packing, and product.

  • We’ll assist with the carrier claim process. Keep all packaging until the claim is resolved.

  • Risk of loss transfers to the customer upon delivery by the carrier; insured shipments and timely claims help ensure resolution.

Address Accuracy & Undeliverable Packages

  • Customers are responsible for providing a complete and accurate shipping address.

  • Refused, undeliverable, or redirected shipments may incur additional carrier fees and return shipping. These charges, plus any applicable restocking fees, will be deducted from your refund per our Return Policy.

Split Shipments & Multi-Vendor Orders

  • Items may ship separately from different warehouses or vendors at no extra cost to you (unless stated). You’ll receive separate tracking emails.

Special-Order, Custom, and Built-to-Order Items

  • Lead times are estimates provided by the manufacturer and can change.

  • Once in production or queued to ship, these items are final sale and non-cancelable/non-returnable (see Return Policy for details).

International, Alaska, Hawaii & Outer-Island

  • Duties, taxes, brokerage, inter-island ferry, and remote-area surcharges are customer’s responsibility and are non-refundable.

  • Some items cannot ship by air or to certain locations due to hazmat/size restrictions. We’ll notify you of alternatives if applicable.

PO Boxes, APO/FPO & Restricted Addresses

  • Some items (oversize, freight, hazmat) cannot ship to PO Boxes, APO/FPO, or certain facilities. Please provide a physical street address.

Delivery Timeframes & Force Majeure

  • IMM is not liable for delays due to weather, natural disasters, port closures, carrier network issues, strikes, or other events outside our control.

  • We’ll work with you and the carrier to resolve delays, but expedited refunds for shipping charges are at the carrier’s discretion.

Order Changes & Cancellations

  • We can attempt order changes prior to shipment. Once shipped, standard return/exchange rules apply (customer pays shipping to/from plus any restocking per our Return Policy).

  • Address changes after shipment may not be possible or may incur carrier fees.

Contact

Questions or special delivery needs? Reach out before ordering—we’re happy to help.
Email: [intensemotorsportsmaui@gmail.com] • Phone: [808-873-8444]